Can't sign in
- Check your email/password — Burdenoff Workspaces identity is shared across all products
- Reset password — use the "Forgot password" link on the sign-in page
- SSO issues — contact your workspace admin to verify SSO configuration
- MFA required — check your authenticator app or email for the OTP
Order not appearing
- Workspace scope — make sure you're in the correct workspace
- Role filter — orders are filtered by your role; merchants see their own orders, customers see theirs
- Status filter — check if the order status filter is hiding the order
Payment failed
- Payment method — verify the selected method is active and has sufficient balance
- UPI / card expiry — check if the linked account is valid
- Retry — payment can be retried from the order detail page while the order is
PENDING
Worker task not showing
- Assignment — tasks must be explicitly assigned to a worker by the merchant
- Status filter — check if the task list is filtered by
ACTIVE only
- Clock in — some merchants require workers to clock in before tasks appear
CLI auth errors
- Token expiry — run
kadaikodi auth refresh or kadaikodi auth login
- Workspace not set — run
kadaikodi workspace set <id>
- Wrong environment — check
BURDENOFF_ENV if you intended local/alpha; default is prod
Extension not loading data
- Sign in — both browser and VS Code extensions require an active sign-in
- Workspace selected — after login, pick a workspace in the extension UI
- Network — verify you can reach
graphqlworkspaces.burdenoff.com (prod) or the alpha/local equivalent
Next steps